Shipping policy
What is the shipping criteria?
We only ship within New Zealand. Shipping to physical addresses that accept courier deliveries. No Post Office (PO) boxes sorry.
What is the expected shipping time?
ISSE Textile Snow Chains NZ and all available stock is based at Waikanae Beach, Wellington, New Zealand. This means a fast and reliable delivery, so expect 1 to 3 business days from when you have placed your order. If you need your delivery in less than 3 business days, contact us once you've placed your order and we’ll do what we can do get it to you as soon as possible.
Is the courier tracked?
Yes, we use tracked courier to ensure your order gets to you.
Should the delivery go missing, we’ll do what we can to help track it down, but we cannot accept liability if it’s been delivered, but gone missing.
If a product is sold out, what happens?
New stock is generally not far away! If the website doesn’t state when a product is expected to be in stock, then feel free to contact us and we’ll provide you clarification.
On the off chance that you’ve place an order for stock that isn’t available due to a website stocking error, we’ll give you the option of a refund or advise when the product will be available.